Safeguarding and Support Boundaries.

Our online counselling is a good fit for adults aged 18 and over in the UK who are looking for qualified, short-term support with a range of emotional and psychological difficulties, including anxiety, low mood, grief, stress, burnout, relationship difficulties, life transitions, and general wellbeing.

Because all of our counsellors are fully qualified and registered, we are able to work with a broader range of experiences than many low-cost services. However, our model is designed for short-term, online, one-to-one work.

We may not be the most suitable service if you need:

• Specialist psychiatric care or multi-disciplinary team support
• Crisis-level intervention or intensive community mental health support
• In-person sessions
• Support as a young person under 18
• Medication or medical management of a mental health condition

If Flourish is not the right fit for what you need right now, we will tell you honestly, and we will always try to point you towards something more suitable.

Everything you share with your counsellor is treated as confidential. However, like all professional counselling services, there are rare circumstances in which a counsellor may need to act without your consent to protect your safety or the safety of others.

Your counsellor will explain their confidentiality approach at the start of your work together. If you have questions before then, please contact us.

Flourish is committed to the safety and welfare of everyone who uses our service. All counsellors hold an enhanced DBS check and complete safeguarding awareness as part of their onboarding.

If you have a safeguarding concern about yourself or someone else, please speak to your counsellor or contact us directly. If someone is in immediate danger, call 999.